Today Fort Worth's Lone Ranger, Steve Doeung went hiking with me. Sort of.
I had myself an aggravating morning.
Way back in December I opened a new bank account because I was tired of the inconvenience of Chase Bank.
In Wal-Mart and Kroger there is a bank called First Convenience Bank. I thought due to the bank being in Wal-Mart it'd make it real convenient.
I was wrong. First problem was I did not realize the bank's ATM's don't accept deposits. You have to wait in line. That is inconvenient.
Once a month Google makes a direct deposit into my account. Google has been doing this for over 3 years. Towards the end of the month I'll log into my Google Account and see a "Payment in Progress" message.
Within a few hours the "Payment in Progress" message changes to "Payment Finalized." At that point the money is in my account.
Yesterday I saw the "Payment in Progress" message. This morning I saw the "Payment Finalized" message.
But the money is not in my First Convenience Bank account.
So, I called customer dis-service at First Inconvenience Bank. Via the phone I had to enter all sorts of I.D. info, like SS #, PIN, zip code. I forget what else. I then go through a phone tree, eventually getting to the talk to a live person option.
I think that live person was in India. She asked me for most of the I.D. info I'd already punched into the phone. After the answer to each question she'd say in a thick Indian accent, "Thank you for the information you have provided me."
Eventually we got to the point where I asked where my money was. It took a lot of talking to sort out what I was asking. Then she asked if I could kindly wait while she contacted something called ACH. She then gets back to me a couple minutes later to tell me ACH is closed on weekends, that I must call back Monday. She then asked if there was any other service she could provide me.
When I opened the account I asked for the business card of the Sudanese woman who convinced me a First Inconvenience Bank account would be good for me. Her name is Randa.
Randa was with another customer, but soon she was on the line. I explained the problem. There was some confusion. Randa has a very thick accent. I think after I repeated myself enough times Randa finally understood what I was saying. She then told me she was calling ACH and would be right back.
When Randa got back on the line she told me the same thing the Indian told me. That ACH is closed til Monday. But, Randa said she would contact ACH first thing Monday morning to get to the bottom of this and then call me.
We'll see if that happens.
So, I'm looking for a new convenient bank. I don't trust First Inconvenience Bank anymore.
